This page is in a constant state of construction and you can expect its contents to change as the fundfindr team responds to suggestions, feedback and issues.

Please tell us how we can be of help:

• Nothing appears to be working! Help!
• I cannot view content
• I am having problems uploading my pitch
• None of this helped! What now?
• What is Pitch2Web and how does it work?
• My posted Pitch2Web videos are choppy

To provide the end user with a smoother, more intuitive experience, several parts of the fundfindr website make heavy use of Javascript. Although we strive to retain basic functionality when it's disabled, some things we just can't do without. Your browser should have a function to temporarily (or permanently) allow scripts from fundfindr.com. Doing this should greatly improve the site's functionality.

Before reporting any errors to the fundfindr team, please make sure you have the latest version of the Adobe Flash Player and close any other programs which may be attempting to use your internet connection.

If problems persist, fundfindr.com has chosen to use progressively download videos so users with slow connections have the option of pausing the video until the buffering process is complete. When no gray is visible on the player's seek bar, that means the clip has downloaded and should play from beginning to end, regardless of your connection's speed.

During the conversion process, we will be resizing your video. For the best results, please ensure your source video is equal to or larger than 400x300. We recommend using an MPEG-4 video codec (Quicktime MOV, XViD, DiVX) and either AAC, CD-quality MP3 or uncompressed (PCM) audio. Plesae note that if your video does not have audio it will fail to transcode.

Please note that some Microsoft formats (most notably Windows Media Video) might experience problems during the conversion process. If you encounter problems, ensure your WMV file contains only 1 video stream. If you continue having problems, feel free to click here to contact fundfindr support.

Due to space constraints, your uploaded file cannot be over 100mb in size.

If you wish to enter multiple tags for your pitch, seperate them with a space.

After uploading, you can edit or remove this video at any time using the "My Pitches" link on your profile page.

Pitch2Web is a simple Flash application which allows you to record your pitch or success snack directly into the fundfindr system using nothing but your webcam and a microphone!

When you select "Record from my Webcam" from the "Video Source" dropdown on the upload page the input fields will be replaced with the Pitch2Web video recorder. To start recording, simply click on the left-most button (the Record button). When you've finished your pitch, click on the middle button (Stop) to stop recording. After a couple seconds, the Play and Record buttons will both become active. Clicking "Play" will allow you to preview your pitch, "Record" will allow you to erase and re-record your pitch.

If you see no video, right click (or option-click) on the recorder, go down to the "Settings..." option and make sure Flash is set to use the correct camera and microphone. Macintosh users: If you've never used your webcam with Flash before, you will need to select "USB Video" from the device list to use your built-in webcam.

Also, be warned that your video might appear choppy while recording. This happens because Flash considers sending the stream to our servers to be more important than previewing it. Your video also might appear choppy while previewing, this is because metadata which helps your file to play smoothly hasn't been written yet.

Sometimes your audio and video will be out of sync. This is a known issue we're working to resolve and the only known workaround at this point is to re-record your pitch.

Pitch2Web works by having Flash send a live video stream to our servers. As such, network congestion can quite easily lead to recorded videos being choppy and/or out of sync. Before recording your pitch, you should stop all IM file transfers (on Skype, MSN, etc) and exit or pause all network intensive applications (web downloads, torrents, etc). Older or high traffic wireless networks are also known to affect recording quality.

If your video still appears choppy, try exiting all memory and processor intensive applications you may have running (ie. Final Cut, Photoshop, Premiere, etc). You should also double-check that you webcam is working properly using an external application (ie. the Windows Movie Maker).

If you're still having issues, feel free to contact support@fundfindr.com. Be sure to include the make and model of both your computer and webcam, as well as what kind of internet connection (ie. cable, DSL) you're using.

If none of the issues on this page were of any help to you, please feel free to send an e-mail to support@fundfindr.com. Please tell us what you were trying to do and what wasn't happening and we'll get back to you as soon as we can.